Every person in this world has visited a hospital, or called one to inquire about his or her health. Although we can be strangers to the clinical staff, we need us and our loved ones to be taken care of like a family. Out of curiosity, we tend to ask questions to anyone who is related, or known to be related to the hospital’s management and services.
Many common questions could be in your mind:-

  1. Is the doctor readily available?
  2. Is the doctor an expert on the reported diseases?
  3. How critical is my condition?
  4. Can we have some references of the patients treated here?
  5. How is the sanitary condition in the hospital?
  6. Do you have emergency response units, in case we need one?
  7. How soon a doctor responds to a change in a health condition of patients? How soon does he respond to clinical reports?
  8. How frequent can a person visit a patient?
  9. What are the cost and service benefits of choosing this or that particular hospital? Is it pocket-friendly or fire in the hole?
  10. What are pre-admission and post-admission benefits to be in this hospital?
    … and so on.

I am sure every person would have come across at least 5 of these questions when choosing a medical facility. The questions are pretty basic, and it would be lame to get readymade-printout answers to such questions. Wonder WHY?

A person visits a hospital in times of crisis and would like to have an immediate attention given to him or to the patient. Nobody wants a 300 pages of notebook to analyze his doubts. They want an assurance IN PERSON. People always love to talk, and seek guidance in times of need. Anyone, who is given your personal attention reciprocates the same. Well, it is the only known solution, to give PERSONAL ATTENTION.

SO what’s the worry? You can walk to a doctor and ask for his qualifications, your doubts, and all the benefits to him directly.

Now, the real issue is, CAN YOU? Is it possible?

The questions that may arise in your mind needs diversified knowledge of a

  • Nurse – To take pre-admission data from patients
  • Practitioner – To at least refer and appoint it to the right specialty (I know, you would remember an incident to prove me right, when you were sent to a cardiologist, while you needed a gastroenterologist)
  • Medical Coder – You may never know, but a little of this knowledge can bring in your insurance for your own help
  • Financial advisor – You should know where to spend, and use existing fringe benefits available
  • Record Manager – Have you ever forgot a file, or forget to carry a previous report to the provider? If yes, believe me when I say that the whole universe had left your side…
  • Pharmacy – You would need someone to deliver the referred medicine to the patient’s bedside, and you may need someone who knows the pharma terms, unless you already knew the meaning of Talimogene Laherparepvec
  • Receptionist – Ok, there are some questions on the need-to-know basis. Where to go, directions for a particular ward, connecting the patients and their relatives on the phone, general face-to-face inquiry, on call, etc.

Now all these qualities cannot be brought into one. We know the saints do have all the answers, but do we visit a hospital for a saintly advice?

Now let me take you over a hypothetical, but a very real sequence of events to make it cinematic to you:-

The scene is based in one of the local hospitals in New York. Cindy, one of our so-called ordinary staff, is working at the hospital. Cindy is responsible for few roles in hospital. She not only coordinates with nurses and providers but also schedules it for them. The staff found the queue and thanks to Cindy, can start the patient care without worrying about the questions listed above.

All thanks to Cindy, now the patients are scheduled, over 50 of them called and got answers for their reports, the staff have their inventory in plenty, the surgical rooms are clean and ready to use, the ICUs have their hourly visited assigned to respective doctors, and all the counsellings are done in over the desk. Even our elderly, infants and young patients received their diets and exercises. Cindy is playing her little role, being in everyone’s shoe.

Cindy, aged 36, helps to keep the facility organized and coordinates communication between patients and medical staff. She greets and check in patients, schedule appointments and/or procedures, and perform clerical duties. Other days she might compile patients’ charts, transcribe physicians’ orders, and prepare birth or death certificates. Much of the work is performed under the supervision of registered physicians or nurses. So where does that defines her role? We all know that we need to have such a person at a facility, but is it possible to design a role for 5 profiles into ONE?

The first ever recorded need for such a profile was brought into notice during 1940s. A research paper, written by Abraham Oscroff, by the name “In the favor of floor secretaries”, outlined the “a new helper was introduced to the nursing unit to take care of many details of the secretarial nature that formerly made demands on the limited time of the nurse “. At first, the idea was taken by skepticism, but later the usefulness was proved and since then, the role was added with more responsibilities.


Cindy is the HEALTH UNIT COORDINATOR at the hospital. She is the hub of the hospital, every visitor’s Go-To person. She carries herself with being the brand-image of all that is available at the hospital. She is THE connecting link between patients’ and their families with insurance, doctors, nurses, bill desk, reception, (electronic) record keeper and all that will be endured in the hospital industry.

With such a responsibility, they surely are respected in the society. The world pays their respects by celebrating “World HUC day” on 23rd August every year, for a week. From being the Floor Secretaries in 1940, they have come to be known as “Health Unit Coordinators” of today, and involve dedicated career path of its own.

Liked the HUC Role? Would you like to be a HUC?

If you are really compassionate about the care of the people around you, and good at coordination with all departments, this could be your job-in-waiting. Then started as a passion-driven role, now more than 30 universities offer technical education at graduate, postgraduate and even doctoral levels. Professional exams on a frequent basis to upgrade the standards of the profession. As per the various studies conducted, HUC has turned out to be a lucrative career. According to PayScale.com, most health unit coordinators earn between $22,642 and $41,959 a year, as of September 2015. The U.S. Bureau of Labor Statistics (BLS, www.bls.gov) indicated that the employment of medical secretaries is projected to increase by about 21% between 2014 and 2024.

NAHUC, a congression of SMEs in HUC training and certification, upholds the golden standard in the field. They have certified over 1250+ individuals to date, which are serving various hospitals across the whole country.

As per the official website of NAHUC, Myrna LaFleur-Brooks, who became the NAHUC founding president, invited several interested persons to meet with her in Phoenix, Arizona, on August 23, 1980, to discuss the formation of an association for health unit coordinators. This was the first meeting and resulted in selecting the name of the association. Each year thereafter, August 23 has been declared Health Unit Coordinator Day by many mayors and governors nationwide, who issue proclamations declaring August 23 “Health Unit Coordinator Day”. Beginning in 2017, we are expanding our recognition period to a full week: August 23-29.

We at Nisos Technologies, salute to the forerunners of the medical industry. You make it THE MOST SIMPLE.
Happy Health Coordinators day.


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