No matter how wonderful of an experience you provide to patients, chances are there’s still room for improvement. According to the organization’s phone interviews of 1,019 adults, most patients- 85% said there was at least one aspect about their doctor’s office that aggravated them, the Huffington Post reported. Good patient experience is an intrinsically valuable goal, and payers are increasingly emphasizing patient experience as part of care quality. Technology and the Internet of Things (IoT) hold great promise to improve our health and well-being (Read our related post- How Technology Is Changing The Medical And Healthcare Fields). Hospitals are already increasingly looking to technology solutions to proactively advance patient care and improve outcomes by improving the patient experience. Here are some examples:
- Check-in: Digital registration reduces check-in time and patient frustration (read related post about digital intake forms here), minimizes human error during data input, provides physicians with real-time patient information and reduces administrative costs.
- Hallways: Interactive wayfinding tools and digital bulletin boards provide clear, up-to-date information and can trigger personalized content to patient and visitor smartphones.
- Patient rooms: Smart TVs and other entertainment medium distract patients from pain and anxiety, facilitate communication with care teams and serve up easy-to-comprehend disease management education.
- Smart beds and Wearables: Smart beds that automatically detect if they’re occupied—or if a patient has gone walkabout—and can track the quality of the patient’s sleep. Wearables and implants that measure a patient’s vital statistics, continuously log data and report, in real-time, any abnormalities to the appropriate clinical staff.
- Patient bedside: Tablet-based EHR access increases patient education and knowledge retention, which decreases readmission rates.
- Smart communication: A cloud-based technology infrastructure enables the hospital to be a fully-paperless operation, and multimedia connectivity between diverse departments ensures that the time taken for reporting and maintaining records is greatly reduced.