Patient experience begins when you have the very first contact with the patients. It is the sum total of every touchpoint, every episode of care. It is everything from the first phone call or first visit to the website to the continued relationship patient has with your practice.
Have you considered how your healthcare practice is judged by your patients? Are they content with the quality of care received by them? Are they happy with your service and medication? Are you able to monitor your healthcare practice performance? Does your practice provide enough attention to patient satisfaction?
The Case for Patient Relationship Management Patient Relationship Management – it sounds like a new buzzword that is used to generate revenue for consultants, product developers, and speakers – and...Read More
No matter how wonderful of an experience you provide to patients, chances are there’s still room for improvement. According to the organization’s phone interviews of 1,019 adults, most patients- 85%…